Goods (with the exception of save the dates when ordering the Diamond Package) will only be dispatched when the full balance for the order has been received and cleared. Amanda Michelle will not take any responsibility for delay in delivery due to a late payment.
In the event of an order being cancelled, all work completed that exceeds the deposit must be paid for.
Pdf proofs are sent via email. Great care is taken to ensure all information is accurate, however it is ultimately the responsibility of the client to check layout, wording spelling and grammar. If designs are approved and signed off with type errors and subsequently printed Amanda Michelle takes no responsibility, and will not be liable for any resulting cost. If replacements are required they will be charged for in full. Therefore we would always encourage that you check spelling and wording thoroughly, and perhaps have a friend check it over too.
Please also note that the colour that appears on your computer screen will differ slightly from printed colour copies (this is due to the difference between colour with light shining through, and pigment on paper), where possible we advise you to print the proofs out, this will also mean you can check positioning and sizing to scale. However, do be aware that printing quality and colours done at home will differ (be of lesser quality) than when done professionally. Where possible we will provide colour consistency between items but please note professional printers cannot guarantee 100% colour matches between products so please allow up to 5% colour variation between items.
For foiled items – please allow small imperfections in the foiling due to the hand finished nature of the product.
Amanda Michelle cannot be held responsible for gaining copyright permission for the use of hymns, poems, readings or other material used in your wedding stationery. This is solely the client’s responsibility. please ensure that you have permission to use the material and in particular you indemnify Amanda Michelle against any action brought against it for breach of a third party’s copyright.
All products remain the property of Amanda Michelle until full payment has been received and cleared. Nationwide orders will be sent via Royal Mail tracked or DPD delivery. Please be aware that delivery charges are per parcel and not necessarily per order. Clients may also collect their orders from Amanda Michelle free of charge. Once goods have been delivered, all risk of damage to or loss of product, become the clients responsibility. Amanda Michelle will do their utmost to ensure that your stationery arrives to you in perfect condition; however, will not be held responsibility for any damages once it leaves the studio or during subsequent posting individual items (i.e when you post your invitations to your guests).
The client shall, upon delivery, examine the goods and shall promptly (at least within 7 working days of delivery) notify Amanda Michelle in writing of any apparent damage, defect or shortage. if an error/fault is discovered, Amanda Michelle must receive the original incorrect/faulty stationery before the amendments are made. Postage will be reimbursed if the error is that of Amanda Michelle.